Thank you for choosing Horizon Hardware LLC. We stand behind the quality of our products and testing procedures. This Return & Refund Policy outlines the terms under which returns, replacements, and refunds are handled.
1. Standard 30-Day Return Policy
Unless otherwise stated in a specific product listing or written quotation, all products sold by Horizon Hardware LLC include a minimum 30-day return warranty from the date of delivery.
This means you have 30 days after receiving your item to request:
- A replacement
- A repair (if applicable)
- A refund (if replacement is not available)
2. Extended 60-Day or 90-Day Warranty
Certain products may include an extended 60-day or 90-day warranty, if clearly specified in:
- The product listing
- Your official quotation
- Your invoice
If a longer warranty period is stated in writing, that specific warranty period will apply to that product.
3. Manufacturer Warranty (New Products)
For brand-new products, manufacturer warranties may apply where stated.
If a product is covered by a manufacturer’s warranty:
- Warranty terms are governed by the manufacturer
- Horizon Hardware LLC will assist in facilitating warranty claims where possible
- Warranty length and coverage depend on the manufacturer’s official policy
4. End-User Warranty (If Applicable)
If the purchaser is the final end-user of the product and this is specified in writing at the time of sale, extended warranty terms may apply as agreed in the invoice or contract. Such warranties are non-transferable unless otherwise stated.
5. Eligibility for Returns
To qualify for a return or replacement:
- The item must fail within the applicable warranty period
- The product must be returned in the same condition as received
- The item must not show signs of physical damage, misuse, modification, improper installation, or power surge damage
- Proper packaging must be used when returning the product
- Proof of purchase (invoice or receipt) must be provided
Horizon Hardware LLC is not responsible for:
- Damage caused during installation
- Electrical damage or power surges
- Physical abuse or mishandling
- Compatibility issues not confirmed prior to purchase
6. Return Authorization (RMA Process)
All returns require prior approval.
To initiate a Return Merchandise Authorization (RMA), please contact:
📧 Sales@horizonhardware.net
📞 (312) 910 5131
Please include:
- Invoice number
- Product details
- Serial number (if applicable)
- Description of the issue
Returns sent without prior authorization may be refused.
If your return is approved, we will provide instructions on how and where to send the product.
7. Freight Damage or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
- A damaged item
- A defective product
- An incorrect item
You must notify us within 48 hours of delivery so we can promptly investigate and resolve the issue.
Failure to report shipping damage within this timeframe may affect claim eligibility.
8. Restocking Fees (Non-Defective Returns)
If a product is:
- Ordered incorrectly
- No longer needed
- Returned but found fully functional
We reserve the right to charge a restocking fee of up to 25% of the purchase price.
Non-defective returns are generally accepted within 30 days from shipment date, subject to review and approval.
Shipping charges are non-refundable unless the return is due to our error.
9. Refund Process
If a replacement is not available, a refund may be issued after:
- The returned product is received
- Inspection and testing are completed
- The return is approved
Approved refunds will be processed to the original payment method.
Please note:
- Processing times may vary depending on your bank or credit card provider
- Refund posting may take several business days
10. International Orders
For international shipments:
- Return shipping costs are the responsibility of the customer unless the item is defective
- Customs duties and import fees are non-refundable
- Customer is responsible for proper export documentation if required
11. Contact Information
For all return, warranty, or refund inquiries, please contact:
Horizon Hardware LLC
2106 House Ave Suite 415
Cheyenne, WY 82001
United States
📧 Sales@horizonhardware.net
📞 (312) 910 5131
🌐 www.horizonhardware.net