Question 1

When does my order ship?

Accepted Answer

Orders placed before 2PM EST on a business day ship the same day. Configured and CTO builds take 1–3 days on the bench before dispatch.

Question 2

Do you ship internationally?

Accepted Answer

Yes, by air freight. The buyer pays duties and taxes; we provide commercial invoices and HS codes with every shipment.

Question 3

Can you ship to a data centre or loading dock?

Accepted Answer

Yes. Give us the facility name, dock hours and any delivery-notice requirement at checkout or on the quote, and we book the freight to match.

Question 4

What does refurbished mean here?

Accepted Answer

Cleaned, inspected, firmware brought to the current stable release, and burn-in tested for 48 hours across CPU, memory and drives. Cosmetic wear such as rack marks is possible; function is not compromised.

Question 5

Do CTO servers include CPUs and RAM?

Accepted Answer

No. A CTO platform is the base chassis. Tell us the processor, memory, storage and RAID you need and we configure, test and quote it as one line item.

Question 6

Will I get the exact unit in the photos?

Accepted Answer

Photos are of a representative unit. Serial-matched photos are available on request before dispatch.

Question 7

What does the warranty cover?

Accepted Answer

Twelve months, parts and labour, from the delivery date. Advance replacement on stocked SKUs so you are not waiting on the inbound unit.

Question 8

What is the return window?

Accepted Answer

30 days for a full refund with no restocking fee. Return shipping is prepaid by us on dead-on-arrival units. An RMA number is required on all returns.

Question 9

Do you repair out-of-warranty hardware?

Accepted Answer

For hardware we supplied, yes. We quote the repair against replacement cost so you can choose the cheaper path.

Question 10

How fast is a quote?

Accepted Answer

One business day, usually the same afternoon. Quotes are valid 14 days and we hold stock on priced lines for that period.

Question 11

Is there volume pricing?

Accepted Answer

Tiers start at 4 units and again at 10. Above 25 units we price per project.

Question 12

Can I buy tax-exempt?

Accepted Answer

Yes. Upload your exemption or resale certificate at checkout or attach it to the quote request and we hold it on file for future orders.

Support & buying questions

Shipping

Condition & testing

Warranty & returns

Quotes, terms & pricing